We have just received an update from the Council engineers.
Although it was initially thought that the pump system was functioning correctly, it was found that the automation
has not functioned for some time which has meant that the scheduled nightly pumping has not been occurring. This would explain the drop in water level in the canal system due to evaporation and natural causes.
Further investigation and repair work will continue next week. The pump will remain on in the meantime. This will assist the flushing of the canals.
Well done on sorting this out!